Our management team makes sure every penny donated works hard for children who need it most and that all the efforts of our incredible medical and support volunteers have the maximum impact.

Emma Scanlan, Chief Executive Officer

Emma Scanlan

A demanding role for a charitable organisation, Emma’s role involves building relationships with the centres in which we work to ensure we are meeting our beneficiaries’ needs in the right manner. Much of her role is spent building bridges with governments and decision makers in the field as well as building working relationships with international NGOs and funders.

It is such a  pleasure working with such a fantastic team and inspirational people, from the patients to the hard working staff and volunteer fundraisers, working with the Chain of Hope family is a privilege and an honour.

Charlotte Bell, EA to the CEO and Office Manager

An excellent people’s person Char is often the first port of call for beneficiaries and benefactors alike. Char assists the CEO with the key governance, HR, financial accountability issues and charitable legislation.

Char has a passion for sustainability and has volunteered at the Kensington and Chelsea Foundation for many years. Char joined Chain of Hope in 2018 and has responsibility for managing a number of key administrative systems whilst currently putting her skills to good use supporting the staff and maintains the charity's ever-growing database.

As the lynchpin of the organisation, Char is the key initial contact for general enquiries, diary management and anything relating to our CEO, Emma Scanlan and Office Management.

I am inspired everyday working with Chain of Hope. I find it particularly motivating to see the sustainability the charity creates around the world; from training the local teams, to helping build the infrastructure. Allowing the amazing work our medical teams do to live on and touch so many more lives.   


Lucy Ossack, Director of Operations & Special Events

Lucy Ossack

Having been with Chain of Hope since 2008, Lucy has a wealth of knowledge of our overseas operations and manages a huge portfolio of medical missions, training programmes and equipment acquisition. She also plays a vital role in forming the long term strategy of our service delivery, including development of projects and identification of new countries for us to grow our support within.

What is most rewarding about working with Chain of Hope is you really see the difference that the charity makes to individual children. You see them sick and you see them physically get better. They might arrive in the UK unable to play or run around like healthy kids, but leave happy and healthy. It’s also incredible to work with medical volunteers who are at the very top end of their field using their skills so selflessly to help children around the world.


Lisa Yacoub, International Child Referral Programme Manager

Lisa Yacoub

As International Child Referral Manager, Lisa ensures the smooth transfer of patients waiting for surgery to come to one of the hospitals within Chain of Hope’s network. A demanding role, there is no-one better than Lisa to act as each child’s advocate to have access to urgent medical treatment. From Baghdad to Banjul, Lisa liaises with cardiac doctors worldwide who refer children for treatment through the charity’s Medical Board who assess each child’s viability for treatment. Once the child is in the UK, Lisa works closely with a team of volunteers to manage the child’s care and safety.

A key aspect of Lisa’s role is to build strong relationships with NGOs and medical teams around the world. It was through Lisa’s dedication and passion that Chain of Hope supports a major project in Ethiopia to create an entire cardiac centre.

Lisa is also an avid fundraiser for Chain of Hope and has taken part in two London marathons as well as fundraising in the community.

For me, it is utterly uplifting to feel that you are part of a team that can save the life of a child. Every person in the Chain of Hope team can make a difference.


Emily Miller, Fundraising Manager

Emily takes overall responsibility for managing all income raised at Chain of Hope with a particular focus on donor care and diversification of income for the charity. Emily plans and executes strategies so that the charity can raise income from a number of different streams, including legacies, community fundraising, regular givers and events. She is also responsible for overseeing corporate partnerships, trust fundraising, major donor stewardship and individual giving.  Her role also sees her managing the fundraising governance aspect of the charity and ensuring all our fundraising activities adhere to best practice.

It is a privilege to work for an organisation that is making lasting change for children and families across the world.  As a mother of a child who had health issues as a baby, I realise how devastating this can be for parents.  It is incredibly rewarding to be a part of Chain of Hope. A huge thank you to all those who are a link in the chain, from the committed donors to the wonderful volunteers, all helping to mend little hearts.


Oroyo Eubanks, Communications Manager

Oroyo comes to Chain of Hope with over 10 years experience in Media and Journalism and a Masters Degree in Media and Development. He began with Chain of Hope as an intern in 2016 then returned to Jamaica to temporarily act as the Executive Director for Chain of Hope Jamaica, before moving back to London in September 2017 to assume his current role. He is responsible for the coordination of all communication and branding for the charity including managing our website and social media platforms with the primary objective to support the fundraising and major partnerships aspects of the charity. He produces the Charity's Annual Review and other major print publications, while coordinating all media related activities, interviews, filming and photographs for children, special events and missions. Oroyo also maintains and build new relationships with our ambassadors and celebrities.


Jilliane Lewis, Missions and Equipment Manager

Jilliane Lewis

Jilliane joined our team in 2015 with a wealth of expertise to offer, having recently completed her Postgraduate Studies in Biomedical Engineering and Healthcare Technology Management at City University, London. Jilliane offers broad administrative support to the Overseas Operations team, working closely with Lucy to ensure that the medical volunteers are prepared and ready for specialised training missions and that the hospitals that we work with have the equipment they need to operate. She is also helping to co-ordinate the equipment procurement for the new Cardiac Unit at the Bustamante Hospital for Children in Jamaica.

Growing up in Jamaica, I’ve witnessed first-hand the struggles the health sector faces due to the lack of resources. It gives me so much pride to be a part of such a fantastic organization helping my home and much of the developing world improve local paediatric cardiac care and eventually enabling them to stand on their own feet.


Jennie Wightman, International Child Referral Programme Deputy Manager

Jennie Wightman

Jennie assists Lisa in co-ordinating the International Child Referral Programme, working with partners and referring physicians from around the world to help gather all of the essential medical and social information required to organise the safe transfer of children travelling for surgery. She also helps our team of volunteers to support each child and their guardian whilst they are in the country. She previously worked for seven years in Production Management for various Documentary Production Companies, including the CBBC where she travelled to countries across Africa and Asia. This brought Jennie face to face with the suffering and inequalities experienced by many people in developing countries and inspired her to work towards redressing this through working with Chain of Hope.

Working alongside the incredible team of volunteers and medical staff involved in Chain of Hope is a real privilege. It's an amazing feeling to know you are working together to save a child's life.  Seeing the transformation from when a very sick child arrives in the country to when they return home happy, healthy and full of life is so rewarding and beats any scale of job satisfaction! 


Charlotte Avern, Child Referral, Volunteer and Host Family Co-ordinator

Charlotte has been working in the Charity sector since 2015 in child safeguarding and volunteer management.

She works within the International Child Referral Programme and oversees the Volunteers and Host Families who support the children and their guardians when they come to the UK for surgery. A big part of her role is the training and governance of the Volunteers and Host Families, to ensure they can carry out their roles safely and successfully.

Charlotte also organises pastoral care for the children whilst they are in the UK, ensuring that Chain of Hope provides the best and most holistic care possible.

The wellbeing of our children and their families are of the utmost importance, so we make sure we are supporting them at every step of the way. It’s amazing to see the resilience of the children who have come so far and to help them on their journey towards recovery.


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